At Nutricost, we understand that even though our products are of the utmost quality, no supplement works for everyone. Please follow this guide to start your return for items purchased from our website, Nutricost.com.

Important Return Policies

• Returns and exchanges must be submitted within 60 days of purchase.
• We will accept one open container per item. All other containers must be unopened to qualify for returns or exchanges.
• Returns will be refunded as store credit or an exchange when using the free returns option, and as a refund to the original form of payment for a return label fee.

Steps to Initiate Your Return

Follow these steps to start your return process easily:

1. Visit the Nutricost Returns Portal to begin your return request.
2. Log in with your order information or email address to locate your purchase details.
3. Select the product(s) you wish to return.
4. If you purchased the free returns for store credit + exchange option at checkout, you can return your item at no cost. You will receive a prepaid return shipping label when you submit your request for store credit or an exchange.
5. If you did not purchase the free returns option, please be aware that return shipping fees apply.
6. Package the product securely and affix the provided shipping label.
7. Ship your return within the specified timeframe to ensure eligibility.

Need to Return an Item From a Different Website? Contact Customer Support

If you purchased one of our items from another website (Amazon, Walmart, etc.), please reach out to our support team. They will be happy to provide you with the appropriate return instructions! You can contact them here.

Additional Information

For more information on returns, exchanges, and our policies, please visit our official return policy page.

If your Nutricost order status shows “Delivered” but you haven’t received your package, this guide will help you locate your package or file a claim to resolve the issue quickly and efficiently.

Step 1: Wait 48 Hours

Sometimes USPS marks packages as delivered before you actually receive your order. If your order shipped via USPS, please wait 48 hours before confirming that your package has not been delivered.

Step 2: Check Nearby Locations

If you have waited 48 hours, and/or your package did not ship through USPS, please check your mailbox, parcel locker, front porch, garage, or any other locations around your delivery address where the package may have been left. Also, consider asking your neighbors if they received the package accidentally.

Step 3: File a “Delivered but not Received” Claim

Once you have completed the above steps, you can file a claim through our portal. Please note that you must have purchased package protection (Redo) at checkout to file a claim. To do so, please visit this link.

Contacting the Customer Service Team

If, after following these steps, you still need assistance, please reach out to our friendly support team. They are happy to assist you in resolving this issue. You can find our contact details on our contact page. Our team is available to answer your questions Monday through Friday, 9 am–5 pm MT.

If you notice a subscription on your account that you did not intend to make, you can take immediate steps to cancel it. At Nutricost, we understand the importance of managing your subscriptions securely and effectively.

Step-by-Step Guide to Canceling Your Accidental Subscription

1. Log in to your Nutricost account.
2. Navigate to your Order History and select “Manage Subscriptions” at the bottom of the page, then to the “Subscriptions” section.
3. Locate the subscription you did not intend to create and click “Edit.”
4. Click “Cancel Subscription” and confirm your cancellation to stop future deliveries and charges.

What to do if Your Subscription Order has Already Shipped

If the order has already been shipped before you could cancel the subscription, you can return the product for a full refund once it is delivered. To receive return instructions, contact our customer service team for assistance.

What to do if Your Subscription is Through an Alternate Website

At Nutricost, while we do not handle subscriptions directly through other websites, we are happy to assist our customers with any inquiries they may have. If you need assistance or have questions about Nutricost subscriptions you created on an alternate website, please contact our customer support team directly for help.

Contacting the Customer Service Team

You can find our contact details on our contact page. Our team is available to answer your questions Monday through Friday, 9 am–5 pm MT.

If you are an individual seeking to become a Nutricost ambassador, please use the following link to submit an application to our program: Nutricost Ambassador Program.

If you are a brand or organization looking to collaborate, please contact our customer service team directly for more details.

Contacting the Customer Service Team

You can find our contact details on our contact page. Our team is available to answer your questions Monday through Friday, 9 am–5 pm MT.

If you are interested in purchasing Nutricost products in bulk, this guide explains how to request a wholesale quote tailored to your business needs and shipping destination.

Step 1: Apply Through Our Wholesale Portal

Begin by submitting your wholesale application through our dedicated wholesale portal. Please visit wholesale.nutricost.com to complete the online application form. This step helps us understand your business and product interests.

Step 2: Receive Pricing and Next Steps

Once your application is reviewed, our wholesale team will provide you with pricing details and next steps based on your business requirements and shipping destination. Please note that the review process typically takes 5–7 business days.

Step 3: Contact Our Wholesale Team

If you have further questions or need assistance during the application process, please contact our wholesale team directly at wholesale@nutricost.com.

Additional Information

Nutricost is committed to providing high-quality, clean, and affordable products. We look forward to partnering with your business to help deliver exceptional products to your customers.

For more details on our product offerings, please visit our main website at nutricost.com.